Oct 22 1:07 PM Eastern
The IP address of our primary business server landed on a block list that many large email providers, such as Google, use to prevent incoming spam. We were able to delist the IP address, but it will take some time for those changes to sync out to the world. I expect this to be resolved by tomorrow, assuming businesses sync the list once per day. We'll see!
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As of Wednesday, October 21, at approximately 9:50 PM, we found that our primary server (where we host our ticketing/billing/etc.) is unable to make outbound email connections. This is preventing ticket and billing notifications from being sent to their recipients, making it look like we're not responding.
We currently have a ticket open with our infrastructure provider to find out what's going on, as we've never had this issue.
We'll post another update once we hear back from them.
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